Returns & Exchange Policy

At Mad Genius, we aim to keep returns and exchanges simple and transparent.

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1. Eligibility

• Requests must be raised within 5-6 days of delivery.
• Items must be unused, unwashed, with original tags and packaging intact.
• Proof of purchase is required.

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2. Non-Returnable Items

• Sale or clearance items
• Personalized or custom-made products
• Perishable goods (e.g., food, flowers)
• Gift cards

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3. How to Initiate

• Email us at info@madgenius.in with your order number and reason.
• Once approved, we will share return instructions.

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4. Refunds

• A ₹200 logistics fee will be deducted from returns, covering forward and reverse logistics.
• No logistics fee is charged for defective, damaged, or incorrect items.
• All returns are subject to quality check (QC) at our warehouse.
• Once approved, refunds are processed to the original payment method within 5–10 business days.
• COD fees are non-refundable.

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5. Exchanges

• Exchanges are allowed only for size issues (same design).
• Exchanges are subject to availability of stock at our warehouse.
• Defective/damaged items must be reported within 48 hours of delivery with photo proof.
• To initiate, email info@madgenius.in.

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6. Reverse Pickup

• Reverse pickup will be arranged where serviceable.
• In non-serviceable areas, customers may be requested to self-ship the product.

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7. International Orders

• International orders are eligible only for wrong or damaged items.

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8. Contact

For any queries:

Mad Genius E-commerce
📧 info@madgenius.in