FAQs

MAD Genius – Return & Exchange Policy (FAQ)

At MAD Genius, we want you to feel happy and confident in your tee. In case something doesn’t work out, here’s how our return & exchange process works 👇

1. How many days do I have to return/exchange?

You can request a return or exchange within 7 days of receiving your order.

2. Is there any pickup charge?

  • We offer reverse pickup from most pin codes.

  • A ₹200 logistics fee per item (covering forward and reverse shipping) is deducted from the refund for returns.

  • No fee is charged for defective, damaged, or incorrect items.

  • Pickup is usually scheduled within 24–48 hours after your request (maximum 3 attempts).

3. How do refunds work?

  • Prepaid Orders → Money will be credited back to your original payment method within 2–4 working days after the returned product reaches us.

  • Cash on Delivery Orders → Refunded to your UPI/bank account within 2–4 working days after the returned product reaches us — our team will reach out for your details.

4. What condition should the product be in?

  • Item must be unused, unwashed, and with tags intact.

  • Anything returned in worn/damaged condition won’t qualify for a refund.

5. What if pickup is not available in my area?

Don’t worry — you can ship the product to us directly:

Return Address
 MAD Genius Warehouse
Address: House no-29, Ajanta path, 1st bylane, Gopal Phukan Rd, Guwahati, Assam 781028

👉 Please pack the item securely and mention your Order ID + Mobile Number inside the parcel.

  • For prepaid orders: We’ll refund your product value + courier charges up to ₹120.

  • For COD orders: We’ll refund your product value to your UPI/bank account + courier charges up to ₹120.

7. Damaged or Wrong Product?

If you receive a damaged or incorrect product, let us know within 24 hours of delivery.
 You can reach us at:

  • email: info@madgenius.in

  • WhatsApp: +91 92870 67271

We’ll make it right as quickly as possible ✅

8. Extra Notes

  • Please make sure your bank/payment details are correct — we’re not responsible for wrong info provided.

  • Refund timelines depend on your bank but usually reflect within 7–10 working days.

  • Orders placed under special offers (like Buy 1 Get 1 Free) are not eligible for return/exchange.

👉 Simple rule: If it’s unused, in good condition, and within 7 days — we’ve got your back.