Privacy Policy
Privacy Policy
Last updated: April 4, 2025
This Privacy Policy describes how MAD Genius (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.madgenius.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and to protect the Services, our rights, and the rights of our users.
What Personal Information We Collect
Information We Collect Directly from You:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, wallet, referrals or gift cards, or purchases.
- Customer support information including the information you choose to include in communications with us.
Information We Collect about Your Usage:
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties:
We may obtain information about you from vendors and service providers who may collect information on our behalf, such as Shopify, payment processors, or marketing partners.
How We Use Your Personal Information
- Providing Products and Services: process payments, fulfill orders, manage accounts, arrange for shipping, facilitate returns and exchanges.
- Marketing and Advertising: send promotional communications via email, SMS, or WhatsApp (with consent).
- Security and Fraud Prevention: detect, investigate or take action regarding fraudulent or malicious activity.
- Communicating and Service Improvement: provide customer support and improve services.
Cookies
We use cookies and similar tools to improve our Site and Services. Cookies help us remember preferences, run analytics, and personalize ads. You can disable cookies in your browser settings, but some features may not work properly. For specific details on Shopify-related cookies, please see https://www.shopify.com/legal/cookies.
How We Disclose Personal Information
We may disclose your information to:
- Vendors/service providers (shipping, payments, IT, analytics)
- Business/marketing partners
- Affiliates or corporate group
- During business transactions (merger, restructuring)
- Legal authorities when required
We do not sell your personal information.
User Generated Content
Any reviews or content you post publicly may be visible to others. Please be mindful before sharing personal details.
Third-Party Websites & Links
Our Site may link to third-party sites. We are not responsible for their policies. Always review their privacy policies.
Children’s Data
Our services are not directed at children under 18. We do not knowingly collect data from minors.
Security & Retention
We use safeguards but cannot guarantee perfect security. Data is retained as long as needed for accounts, orders, compliance, or disputes.
Your Rights
Depending on your location, you may have the right to:
- Access, delete, or correct your data
- Request portability of your data
- Restrict/withdraw consent for processing
- Opt out of marketing communications
We may verify your identity before processing requests.
Complaints
If you have complaints, contact us first. You may also escalate to your local data protection authority if unresolved.
International Users
Your data may be transferred and processed outside India, including by our technology and service partners. We take steps to ensure your data receives an adequate level of protection in line with applicable laws.
Contact Us
If you have questions, contact us at:
📧 info@madgenius.in
📍 House no-29, Ajanta path, 1st bylane, Gopal Phukan Rd, Guwahati, Assam 781028